The earrings arrived this morning in time for Teresa to wear them to a big luncheon she had to attend. Needless to say, she was thrilled.
I would like you to know, the exceptional personal service you gave us played a big part in my decision to make the purchase.
We plan to return to the Carmel area next year and hope to see you again. Please don’t expect another purchase of this amount, but you never know.
It was our pleasure to do business with you and your company.
If you are in the St. Louis area please contact us.
I just wanted to let you know that today is our anniversary — and Barb loves the ring. It looks great on her. Also, she wanted me to let you know again that she loves the first ring we bought. She wears it often and it looks great as well.
By the way, your description of the ring was spot on and your wrapping was a nice touch.
Thanks again for your help and have a great weekend.
Dear Myrna and Jim
I just wanted to say thank-you so much for your help with my new wedding ring which i absolutely adore!
You were so helpful and the customer service you provided was second to none! The fact that Jim came in especially to help with the sizing because I had limited time before my wedding was greatly appreciated. It was a huge relief for me to finally find a ring that i loved. To have it sized in such a short time frame was a god send! I really appreciate the fact that Jim came in on his day off once he realised i was getting married 2 days later and your jeweller was not in on that day. Thank-you so much. It was a pleasure to shop in your store and I’m thrilled with my wedding ring.
I absolutely love my Ball watch with the thermometer on the face – hasn’t been off my wrist. Even freaked out my wife with the lit up hands and numbers.
I FINALLY got up the nerve to wear the pin and, THANKFULLY, I think that it’s going to work very well. Seemed very stable with the two prongs.
I truly cannot thank you enough for working with me on this; especially with your generosity in not charging me for the additional work! Not many would do that and I hope you know that I SINCERELY appreciate your kindness and professionalism…quite a rare find, me thinks.
You truly are in the right business since you are a “gem”, yourself!!
Thanks, again, Jim.
Hope you are well. I haven’t had the chance to thank you so very much
for the beautiful ring setting.
I have to tell you that I have had the most stunning comments and
lovely compliments on the ring. I absolutely could not be happier
with the setting and the attention to detail that was put into the
setting and workmanship. I love it! Our photographer even took extra
pictures of it!
Thank you again and I will definitely pop in when I’m back in Carmel!
Received the paperwork, thank you. The ring is absolutely beautiful
and Gina loves it. We hope to see you soon when we visit Carmel again.
This is Tim, the surprised recipient of a very nice Christmas present….a beautiful Frederique Constant watch you helped locate and make sure arrived in time at our home for Christmas. What a great gift and watch! Thanks for your assistance and help, Isabelle was very complimentary of your efforts.
I travel to the San Jose every year for a trade show and always try to take in a couple of rounds of golf at Spyglass/Spanish Bay. During my trip this December I look forward to stopping in to meet you and maybe we can do some additional business together.
My wife and I love Carmel, you have given us another reason to visit besides business trips!
Ryan, Happy New Year and thank you from another very satisfied customer.
A big thanks to Ryan and Jim for sending me the Frederique Contstant watch. I appeciate the great customer service. I look forward to future purchases with your store !!!!!
Happy New Year !!!
Dear Jim and Mary,
Words can’t describe how happy I was to return from my vacation to find my latest purchase from Jewelry Atelier! The South Sea pearls are absolutely divine — just take my breath away! I’m so disappointed that the weather has been so poor because I don’t want to wear that spectacular strand under a garment. They are meant to be flaunted and I certainly intend to do so.
As usual, I found exactly what I wanted in your lovely store. Also, as is always the case, the service was impeccable and the pricing was very fair. It is always a pleasure to shop with you. So happy to see you in your newly-remodeled store with a second-generation working by your side.
Best wishes for your continued success,
Dear Jim & Ryan,
We could not have been more pleased with the purchase of the Frederique Constant watch. I searched and searched for a watch for years, but none appealed to me like the Maxime Manufacture. We’re happy we found you in Carmel on our vacation and, I assure you, we will be back. On very few occasions have we experienced such outstanding customer service. Thank you for taking time and sincere interest in our purchase.
John & Alexandra
Good Morning Ryan,
My wife Tina and I had the pleasure of seeing your store and meeting you last weekend. My wife bought a custom made pearl necklace from your store. We went back the next day and met your father and step-mother. You are all so nice and we love your store! Tina bought a matching pearl bracelet to match the necklace. Tina’s picture wearing the necklace is on your FB page. Very cool. We both joined your store on FB!
I didn’t forget about you and the awesome Luminox key holder you gave me. Thanks very much! I am looking forward to the release of the new Luminox Field watch in tan (model 1885).
Again thanks for everything. Tina is wearing and enjoying the custom jewelry we purchased there. I am looking forward to getting that watch. Your store is awesome!
Received the earrings yesterday and immediately put them on. They look beautiful, feel great and I will really enjoy wearing them.
Thanks so much for the lovely box they came in and for your wonderful customer service.
All the best,
Dear Jim, Ryan and Tony,
This is a bit late in coming, but this note is to express my appreciation and thanks for the excellent service you provided me during the purchase of this gorgeous ring that now graces my finger. You went the extra mile to accommodate me and to ensure that my purchase was satisfactory in every way. Thank you for resizing the ring (more than once), for resizing my wedding band and engagement ring (and getting them just right), and for meeting me before the store officially opened so all this could be done in a timely manner. I appreciate the genuine care you specifically gave me. You all helped make my purchase a special memory. Thank you. I wish you the best as you reopen your store and hope that you will experience much success. With this sort of customer service, you should go far. Have a great day!
Dear Mr. Genone,
Thank you so much for the beautiful job you did cleaning my ring when you repaired the prongs. It has never looked so beautiful.
Just a note to tell you I received my ring on Tuesday afternoon by mail. I couldn’t be more pleased!
You and your associates did a beautiful job and the stone they chose was absolutely perfect! Thank you so much for making me happy!
Dear Jim – I have been meaning to call all last week and just didn’t get to it but thought I would email you as I am always on my computer.
I LOVE my ring – it is beautiful – thank you so much – I truly feel at last that this is what it is supposed to look like.
Thank you again.
(Response to a jewelry repair)
Mark couldn’t wait on my birthday gift and presented me with the beautiful strand of pearls yesterday. I love them! They are very beautitful. Thank you so much for working hard to get us what we were looking for. Mark enjoyed working with you on getting the pearls. The quality is excellent and I will enjoy wearing them for years to come. Thanks again for your great service and for the beautiful pearls.
I received the pendant this morning. Looks beautiful, also nice presentation!
Thanks for handling this transaction from afar without any difficulty.
We girls love our bling. Whether it’s low cost bling, or bling that’s the equivalent of a Ferrari, we love bright and shiny baubles. Since I’m getting married in July, we recently had to go shopping for wedding rings. I’d like to share my shopping process with you so you can take the shortcut to finding a great deal.
So, because we are internet savvy 30-somethings, we thought we’d shop for wedding rings online. A girlfriend works at a Carmel jewelry store, Jewelry Atelier, and was persistent about me visiting her shop. She, and other jewelers that I talked to, mentioned that by buying local and seeing what you’re getting, versus going online, can uncover better deals than what you’d expect.
To be quite honest, I was very resistant. I thought that a Carmel jewelry store was going to be through-the-roof expensive. I also thought that they wouldn’t have much in my price range. Lastly, I thought designing my own ring would be too costly. Well, I was wrong.
First, I checked out several jewelry stores in the area and the prices are pretty darned reasonable when you consider the high-quality jewelry mixed with recession-era pricing. We did end up settling on Jewelry Atelier–thank you Donell Pennington, Jim and Mary Genone–because they offered us unbeatable prices for beautiful workmanship.